Do you consider Online Staffing Platforms as a threat to your current business? What advice would you give to a staffing operator to stay competitive with new Online Platforms entering the staffing market?
Online staffing platforms are not a threat - they are a tool! No online platform or bot can ever take the place of true human connection, but these are tools that can be leveraged by any staffing firm to stay competitive, streamline operations and reach new audiences. We are going that way as well - stay tuned for our app which is in development, and just remember that as long as your differentiators and purpose are unique and solid, no platform can render you obsolete. "Be who you are, everyone else is taken."
How important are MSPs for your business? What is your advice to staffing operators when considering participating in an MSP program?
We definitely believe in outsourcing what you can, focusing on what you are great at and leaving the rest to the experts - if done right this saves time, effort and costs and boosts scaleability. Regarding the choice to participate - there's a mix of great MSP models out there and others need a lot of work. Do your homework, and ensure there's ROI before you become a vendor or run the program yourself. A system is only as good as the people who operate and manage it. The benefits have to outweigh the risks involved with taking the human connection out of most steps in the process. For us, aligning with MSPs is only important if and when we're targeting clients in that space who are aligned with Staff Shop's mission and vision.
What is your view on remote work in staffing?
Since its inception and well before the pandemic, Staff Shop Inc has been a proud telecommuting work environment. We work from remote office spaces, our homes, meet regularly in shared work spaces, and attend meetings and conferences via video and web applications in line with its ongoing goal of Elevating People, Business and Experiences!
This process is in place for the following reasons and considerations:
At Staff Shop Inc., we believe that remote working arrangements are the way of the future, and this trend is already becoming more and more common.
Are you considering any technology investments this year? What technology platforms would you recommend to other staffing operators?
We started development of our proprietary app in 2019. We realized that such a tool would be essential to keep our promise of always “Elevating people, business and experiences!” Our goal is to make the staffing process easy and enjoyable for all of those involved, and especially to be able to reach our Clients and candidates worldwide as we continue to expand. Many of our competitors have proprietary apps, especially in the hospitality space where our staffing roots are. We’ve been able to assess what has worked and what hasn’t, surveyed our Clients for their user experience feedback, and are launching something that will disrupt the status quo. For other staffing operators, we would advise the following - Your chosen technology platforms and partners are a key element of your value proposition and what makes you different. Choose them based on culture fit, their alignment with your own brand, and don’t ever forget to ask your Clients and Candidates what they’d like to see!
What is your go to place for news and advice on new trends in the staffing market?
We are members of the Association of Canadian Search, Employment and Staffing Services, and are able to stay very connected with trends through their channels, as well as the SIA, and our partners and affiliates in the industry.